Privacy Policy

When you shop on our website we may collect the personal information that you input when you’re placing your order.

This information may consist of: Name, address, telephone number, delivery address, email address, credit card details and details of the items you’ve ordered.

We use this information in a number of ways:

To allow us to make any subsequent visits you may make to our website as easy as possible meaning you don’t have to resubmit certain information each time you shop with us.
To occasionally contact you should we have any offers or information related to the goods you purchased with us previously.
To profile our customer database to help us improve our service and product range and to help us attract customers. This may involve working with third party analysis companies.

Our customer’s privacy is of the utmost importance to us and we will never release your details to third party organisations for the purpose of marketing or communications without your prior agreement.

Duchess China Limited comply with the requirements laid down by the Date Protection Act 1998, and the Distance Selling Directives and are therefore obliged to ensure that your personal data is kept secure and up to date and to respect your wishes. You may contact us at any time to request a copy of all data and information we hold on you as a customer. You may also contact us to amend or update your details at any time by calling a member of our customer service team on 0044(0) 1782 303061.

Website Security

Duchess China Limited use Secure Server Technology to ensure that all data submitted through our website is protected by the highest standards.

Royal Winton

C/O Duchess China LTD

Uttoxeter Road, Longton.


Staffordshire, England.


Tel : 01782 313061

Please note that we will only ship to UK addresses only.